Pierre Elliott Trudeau International Airport is one of the three largest airports in Canada, which around 18 million passengers each year. Its 11,500 parking spaces are distributed among 12 car parks. ).
Since 2007, Indigo has worked closely with ADM to transform how the car parks are managed: reorganisation of the valet service, which is now smooth and efficient; implementation of a permanent “Jockey Valet” system to increase capacity to respond to large crowds (+600 spaces); creation of a team of mobile customer service ambassadors to provide information and assistance with luggage on the ground; development of an advanced customer support centre inspired by our Connecpark® system that processes all user calls and emails related to parking; adjustment of operations to be more flexible in the event of major works affecting airport access and more.
In addition to its expertise in car park management, Indigo also oversees the distribution of commercial vehicles, taxis and limousines, as well as the management and recovery of 3,200 luggage trolleys and crowd control stanchions for the airport.
These developments, along with many others, have propelled user satisfaction to new heights.
Proven experience in inspections and penalties
With twenty years of experience in parking inspections and collections in the United Kingdom, Belgium and Spain, we can take over all or part of the management process, adapting our approach to each town’s policies and budget.
Indigo helps its clients optimise their pricing policies and maximise their parking space utilisation rates. Thanks to our experience in strategic monitoring (business intelligence, revenue and yield management) in the parking sector, Indigo is able to offer a full pricing and financial service for all types of parking facility: airports, hotels, railway stations, hospitals and town-centre parking etc.
Charge points for electric vehicles
We support the development of ‘green’ energy around the world. For example, we have developed exclusive partnerships with Sodetrel Mobilité (100% subsidiary of the EDF group) in France, and the mobility expert City Mov’ in Luxembourg, in order to provide our customers with a network of self-service charge points.
Helping local authorities develop transport policies
On-street parking is a key element of urban management and local policy. As recognised experts in France and internationally, we can act as an important partner for local authorities as they develop their urban mobility solutions and smart-cities.
Partners in excellence
We work closely with partners who represent the best in their field, so we can provide useful services and solutions to make our clients and our customers’ daily lives easier.
In France, our partners include Midas, who install and manage repair centres, and Total Wash who install and manage car wash services. . We also offer drop box and delivery services, with our partner, Correos in Spain.
Remote operation and the Connecpark™ service
Based in our National Remote Operation and Assistance Centres, our team can offer help whenever needed, supporting the user’s journey through the car park thanks to an optimised remote operation system, available 24/7.