{"id":1100039731,"date":"2025-02-13T16:35:14","date_gmt":"2025-02-13T15:35:14","guid":{"rendered":"https:\/\/www.group-indigo.com\/secteur\/controlled-service-quality\/"},"modified":"2025-03-20T17:47:27","modified_gmt":"2025-03-20T16:47:27","slug":"controlled-service-quality","status":"publish","type":"secteur","link":"https:\/\/www.group-indigo.com\/en\/solution\/controlled-service-quality\/","title":{"rendered":"Controlled service quality"},"content":{"rendered":"\r\n<section class=\"gut-block gut-hero-simple type-image\" >\r\n\t<div class=\"bg\">\r\n\t\t<div class=\"wrap\"><\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wrap\">\r\n\t\t\t\t\t<div class=\"grid-container\">\r\n\t\t\t\t<div class=\"grid-el-md-5 contents\">\r\n\t\t\t\t\t<nav class=\"breadcrumb\" role=\"navigation\" aria-label=\"Fil d\u2019Arianne :\">\r\n\t<ul class=\"breadcrumb-list\">\r\n\t\t<li class=\"breadcrumb-item\">\r\n\t\t\t<a href=\"https:\/\/www.group-indigo.com\/en\/\">Home<\/a>\r\n\t\t<\/li>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"breadcrumb-item\">\r\n\t\t\t\t\t\t<span>Our solutions for customers<\/span>\r\n\t\t\t\t\t<\/li>\r\n\r\n\t\t\t\t\t<li class=\"breadcrumb-item\" aria-current=\"page\">\r\n\t\t\t\t\t\tControlled service quality\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n<\/nav>\r\n\t\t\t\t\t<div class=\"content-part\">\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"block-title titre-h2\">Controlled service quality<\/h1>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"textes\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"texte wysiwyg-content\">\r\n\t\t\t\t\t\t\t\t\t<p>Satisfaction surveys, performance indicators, mystery calls and visits&#8230; INDIGO deploys a wide range of tools and methods to measure customer satisfaction and continuously improve its services.   <\/p>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t<div class=\"img-part grid-el-md-6\">\r\n\t\t\t\t\t\t<figure class=\"img\">\r\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1620\" height=\"1080\" src=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-159-1620x1080.jpg\" class=\"attachment-banner size-banner\" alt=\"\" srcset=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-159-1620x1080.jpg 1620w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-159-300x200.jpg 300w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-159-1024x683.jpg 1024w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-159-768x512.jpg 768w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-159-1536x1024.jpg 1536w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-159-scaled.jpg 2048w\" sizes=\"(max-width: 1620px) 100vw, 1620px\" \/>\t\t\t\t\t\t<\/figure>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<\/div>\r\n<\/section>\r\n\n\n<section class=\"gut-block gut-texte bg-color-blanc\" >\n\t<div class=\"wrap\">\n\t\t<div class=\"texte wysiwyg-content\">\n\t\t\t<p>Quality of service, flexible offers, personalized service&#8230; Whatever the point of contact, INDIGO offers users the smoothest possible experience. Their feedback inspires us and motivates us to constantly improve.  <\/p>\n<h2>A range of tools to enhance customer satisfaction<\/h2>\n<p>Throughout the customer journey, INDIGO deploys dedicated points of contact and assistance: INDIGO stores within the infrastructure, links with national remote operation centers, and customer service accessible by telephone, e-mail or via the Indigo Neo application.<\/p>\n<p>\u00a0<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/section>\r\n\n\n<section class=\"gut-block gut-slider-images bg-color-blanc\" >\n\t<div class=\"wrap\">\n\t\t\n\t\t<div class=\"slider-container\">\n\t\t\t<div class=\"swiper\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/2024\u00a9Marta-Nascimento-REA-The-Curve_CNTO-126-1620x1080.jpg\" class=\"img-container\" >\n\t\t\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t\t\t\t<div class=\"img\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/2024\u00a9Marta-Nascimento-REA-The-Curve_CNTO-126-1024x683.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/2024\u00a9Marta-Nascimento-REA-The-Curve_CNTO-126-1024x683.jpg 1024w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/2024\u00a9Marta-Nascimento-REA-The-Curve_CNTO-126-300x200.jpg 300w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/2024\u00a9Marta-Nascimento-REA-The-Curve_CNTO-126-768x512.jpg 768w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/2024\u00a9Marta-Nascimento-REA-The-Curve_CNTO-126-1536x1024.jpg 1536w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/2024\u00a9Marta-Nascimento-REA-The-Curve_CNTO-126-scaled.jpg 2048w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/2024\u00a9Marta-Nascimento-REA-The-Curve_CNTO-126-1620x1080.jpg 1620w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-001-1620x1080.jpg\" class=\"img-container\" >\n\t\t\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t\t\t\t<div class=\"img\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-001-1024x683.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-001-1024x683.jpg 1024w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-001-300x200.jpg 300w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-001-768x512.jpg 768w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-001-1536x1024.jpg 1536w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-001-scaled.jpg 2048w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-001-1620x1080.jpg 1620w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/CHAMPERRET_IMG9313-Personnalise-1618x1080.jpg\" class=\"img-container\" >\n\t\t\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t\t\t\t<div class=\"img\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/CHAMPERRET_IMG9313-Personnalise-1024x684.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/CHAMPERRET_IMG9313-Personnalise-1024x684.jpg 1024w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/CHAMPERRET_IMG9313-Personnalise-300x200.jpg 300w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/CHAMPERRET_IMG9313-Personnalise-768x513.jpg 768w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/CHAMPERRET_IMG9313-Personnalise-1536x1025.jpg 1536w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/CHAMPERRET_IMG9313-Personnalise-scaled.jpg 2048w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/CHAMPERRET_IMG9313-Personnalise-1618x1080.jpg 1618w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"swiper-nav\">\n\t\t\t\t<button type=\"button\" class=\"swiper-btn swiper-btn-prev\" aria-label=\"Pr\u00e9c\u00e9dent\"><span class=\"icon icon-arrow-left\" aria-hidden=\"true\"><\/span><\/button>\n\t\t\t\t<button type=\"button\" class=\"swiper-btn swiper-btn-next\" aria-label=\"Suivant\"><span class=\"icon icon-arrow-right\" aria-hidden=\"true\"><\/span><\/button>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\r\n\n\n<section class=\"gut-block gut-texte bg-color-blanc\" >\n\t<div class=\"wrap\">\n\t\t<div class=\"texte wysiwyg-content\">\n\t\t\t<p>INDIGO regularly conducts user satisfaction surveys to gather feedback on various aspects of its services. The aim? Measure overall satisfaction levels and identify areas for improvement.<\/p>\n<p>We rely on Key Performance Indicators (KPIs) to monitor and evaluate customer satisfaction, including Customer Satisfaction Rate (CSAT) and Net Promoter Score (NPS).<\/p>\n<p>From the Indigo Neo application and social networks, INDIGO also collects real-time feedback from users, which is processed with the utmost responsiveness with a view to improving the customer experience.<\/p>\n<p>Finally, we systematically analyze customer complaints to understand the causes of dissatisfaction and implement corrective actions.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/section>\r\n\n\n<section class=\"gut-block gut-fifty-fifty position-left bg-color-blanc\" >\n\t<div class=\"wrap grid-container\">\n\t\t\t\t\t<div class=\"img-part grid-el-tb-4 grid-el-md-5\">\n\t\t\t\t<figure class=\"img \">\n\t\t\t\t\t<img decoding=\"async\" width=\"720\" height=\"1080\" src=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/image-4-720x1080.jpg\" class=\"attachment-banner size-banner\" alt=\"\" srcset=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/image-4-720x1080.jpg 720w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/image-4-200x300.jpg 200w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/image-4-683x1024.jpg 683w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/image-4-768x1152.jpg 768w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/image-4-1024x1536.jpg 1024w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/image-4-scaled.jpg 1366w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t<\/figure>\n\t\t\t<\/div>\n\t\t\n\t\t<div class=\"content-part grid-el-tb-7 grid-el-md-5\">\n\t\t\t\t\t\t\t<h2 class=\"block-title titre-h2\">A 360\u00b0 quality indicator<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"texte wysiwyg-content\">\n\t\t\t\t\t<p>INDIGO is convinced that the customer journey is not limited to the time spent in its car parks. Before, during and even after parking, INDIGO pays particular attention to each stage of the customer journey to ensure an optimal experience. Our teams follow the &#8220;IQ360&#8221; Quality Indicator to guarantee a high level of service at every stage of the customer journey, from the intention to park to the destination.<\/p>\n<p>Quality, cleanliness and safety, this indicator continuously measures the level of service through:<\/p>\n<ul>\n<li>Visits, calls and mystery e-mails to our stores, carried out by an independent external organization,<\/li>\n<li>Google ratings and reviews,<\/li>\n<li>Satisfaction ratings left by customers after contact with our teams.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\r\n\n\n<section class=\"gut-block gut-citation bg-color-blanc\" >\n\t<div class=\"wrap grid-container\">\n\t\t<div class=\"grid-el-tb-10 grid-el-centered\">\n\t\t\t<blockquote class=\"citation\">\n\t\t\t\t<p>Our service offering is part of a continuous improvement process, with a 360\u00b0 assessment of perceived service quality, aimed at building lasting, trust-based relationships with our customers.<\/p>\n\t\t\t<\/blockquote>\n\n\t\t\t\t\t\t\t<p class=\"auteur\">Wilfried Thierry<\/p>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"poste\">Digital &amp; Customer Experience Managing Director<\/p>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\r\n\n\n<section class=\"gut-block gut-cards bg-color-blanc\" >\n\t<div class=\"wrap\">\n\t\t\n\t\t<div class=\"slider-container\">\n\t\t\t<div class=\"swiper\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.group-indigo.com\/en\/solution\/an-optimized-customer-journey\/\" target=\"_self\" class=\"card color-violet\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"titre\">An optimized customer journey<\/h3>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description wysiwyg-content\">\n\t\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW83610704 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\" xml:lang=\"FR-FR\"><span class=\"NormalTextRun SCXW83610704 BCX0\">Before, during and after parking, on site or remotely, INDIGO works to deliver an optimal omnichannel experience at every stage of the user journey.<\/span><\/span><span class=\"EOP SCXW83610704 BCX0\" data-ccp-props=\"{}\"> <\/span><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-container\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta btn-primary-alt\">Read more<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.group-indigo.com\/en\/solution\/local-communication\/\" target=\"_self\" class=\"card color-violet\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"titre\">Local communication<\/h3>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description wysiwyg-content\">\n\t\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW52873519 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\" xml:lang=\"FR-FR\"><span class=\"NormalTextRun SCXW52873519 BCX0\">INDIGO develops multi-channel local communications<\/span> <span class=\"NormalTextRun SCXW52873519 BCX0\">to inform<\/span><span class=\"NormalTextRun SCXW52873519 BCX0\"> and<\/span><span class=\"NormalTextRun SCXW52873519 BCX0\"> improve user<\/span><span class=\"NormalTextRun SCXW52873519 BCX0\"> awareness<\/span><span class=\"NormalTextRun SCXW52873519 BCX0\">.<\/span><\/span><span class=\"EOP SCXW52873519 BCX0\" data-ccp-props=\"{}\"> <\/span><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-container\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta btn-primary-alt\">Read more<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.group-indigo.com\/en\/solution\/technology-for-quality\/\" target=\"_self\" class=\"card color-violet\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"titre\">Technology for quality<\/h3>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description wysiwyg-content\">\n\t\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW163188244 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\" xml:lang=\"FR-FR\"><span class=\"NormalTextRun SCXW163188244 BCX0\">Software and <\/span><span class=\"NormalTextRun SCXW163188244 BCX0\">remote<\/span><span class=\"NormalTextRun SCXW163188244 BCX0\"> operation <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW163188244 BCX0\">platforms<\/span><span class=\"NormalTextRun SCXW163188244 BCX0\"> offer customers 24\/7 continuous support.<\/span><\/span><span class=\"EOP SCXW163188244 BCX0\"> <\/span><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-container\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta btn-primary-alt\">Read more<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\r\n\n\n<section class=\"gut-block gut-rebond bg-color-blanc\" >\n\t<div class=\"container\">\n\t\t<div class=\"wrap grid-container\">\n\t\t\t<figure class=\"img\">\n\t\t\t\t<img decoding=\"async\" width=\"1372\" height=\"915\" src=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/indigo-neo-1.png\" class=\"attachment-banner size-banner\" alt=\"\" srcset=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/indigo-neo-1.png 1372w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/indigo-neo-1-300x200.png 300w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/indigo-neo-1-1024x683.png 1024w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/indigo-neo-1-768x512.png 768w\" sizes=\"(max-width: 1372px) 100vw, 1372px\" \/>\t\t\t<\/figure>\n\n\t\t\t\t\t\t\t<h2 class=\"block-title titre-h2 grid-el-tb-8 grid-el-md-6\">Indigo Neo, parking in just a few clicks<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"texte wysiwyg-content grid-el-tb-7 grid-el-md-5 grid-el-lg-4\">\n\t\t\t\t\t<p>Indigo Neo simplifies the search for parking, whether on-street or in an infrastructure.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"btn-container grid-el-tb-6 grid-el-md-4\">\n\t\t\t\t\t<a href=\"http:\/\/www.group-indigo.com\/en\/solution\/the-indigo-neo-solution\/\" target=\"_self\" class=\"btn-primary\">read more<\/a>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1100039731","secteur","type-secteur","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Controlled service quality - INDIGO Group<\/title>\n<meta name=\"description\" content=\"INDIGO deploys tools and methods to measure customer satisfaction and continuously improve its services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.group-indigo.com\/en\/solution\/controlled-service-quality\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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