{"id":1100039748,"date":"2025-02-04T11:56:09","date_gmt":"2025-02-04T10:56:09","guid":{"rendered":"https:\/\/www.group-indigo.com\/secteur\/an-optimized-customer-journey\/"},"modified":"2025-03-20T17:59:37","modified_gmt":"2025-03-20T16:59:37","slug":"an-optimized-customer-journey","status":"publish","type":"secteur","link":"https:\/\/www.group-indigo.com\/en\/solution\/an-optimized-customer-journey\/","title":{"rendered":"An optimized customer journey"},"content":{"rendered":"\r\n<section class=\"gut-block gut-hero-simple type-image\" >\r\n\t<div class=\"bg\">\r\n\t\t<div class=\"wrap\"><\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wrap\">\r\n\t\t\t\t\t<div class=\"grid-container\">\r\n\t\t\t\t<div class=\"grid-el-md-5 contents\">\r\n\t\t\t\t\t<nav class=\"breadcrumb\" role=\"navigation\" aria-label=\"Fil d\u2019Arianne :\">\r\n\t<ul class=\"breadcrumb-list\">\r\n\t\t<li class=\"breadcrumb-item\">\r\n\t\t\t<a href=\"https:\/\/www.group-indigo.com\/en\/\">Home<\/a>\r\n\t\t<\/li>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"breadcrumb-item\">\r\n\t\t\t\t\t\t<span>Our solutions for customers<\/span>\r\n\t\t\t\t\t<\/li>\r\n\r\n\t\t\t\t\t<li class=\"breadcrumb-item\" aria-current=\"page\">\r\n\t\t\t\t\t\tAn optimized customer journey\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n<\/nav>\r\n\t\t\t\t\t<div class=\"content-part\">\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"block-title titre-h2\">AN OPTIMIZED CUSTOMER JOURNEY<\/h1>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"textes\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"texte wysiwyg-content\">\r\n\t\t\t\t\t\t\t\t\t<p>We are convinced that the customer journey starts and goes far beyond the time spent in our car parks. Before, during and after parking, on site or remotely, INDIGO works to deliver an optimal omnichannel experience at every stage of the user journey.  <\/p>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t<div class=\"img-part grid-el-md-6\">\r\n\t\t\t\t\t\t<figure class=\"img\">\r\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"584\" height=\"776\" src=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Img-small-p-e1740735014902.jpg\" class=\"attachment-banner size-banner\" alt=\"Employ\u00e9e INDIGO\" \/>\t\t\t\t\t\t<\/figure>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<\/div>\r\n<\/section>\r\n\n\n<section class=\"gut-block gut-texte bg-color-blanc\" >\n\t<div class=\"wrap\">\n\t\t<div class=\"texte wysiwyg-content\">\n\t\t\t<h2><span class=\"NormalTextRun SCXW109956364 BCX0\">SUPPORT<\/span> <span class=\"NormalTextRun SCXW109956364 BCX0\">AT<\/span><span class=\"NormalTextRun SCXW109956364 BCX0\"> EVERY <\/span><span class=\"NormalTextRun SCXW109956364 BCX0\">S<\/span><span class=\"NormalTextRun SCXW109956364 BCX0\">TEP<\/span><\/h2>\n<p><span data-contrast=\"auto\">Why INDIGO? <\/span><a href=\"http:\/\/www.group-indigo.com\/en\/raison-detre\/#RaisonEtre\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"auto\">Creating spaces for a peaceful city on the move<\/span><\/b><\/a><span data-contrast=\"auto\">. A calmer city is first and foremost a calmer, connected and fluid customer experience. <\/span><\/p>\n<p><span data-contrast=\"auto\">From the intention to park to the destination, integrating post-visit interactions, each stage of the customer journey (before, during and after) is designed to guarantee a fluid and optimal experience. This translates into personalized service, quality of service and flexible offers, for a seamless journey &#8211; whether online, in our car parks or in an INDIGO store. <\/span><\/p>\n<p><span data-contrast=\"auto\">We are committed to continuously improving this omnichannel customer experience through a number of dedicated projects designed to perfect our services and ensure satisfaction throughout the customer journey.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n<\/section>\r\n\n\n<section class=\"gut-block gut-cards bg-color-blanc\" >\n\t<div class=\"wrap\">\n\t\t\n\t\t<div class=\"slider-container\">\n\t\t\t<div class=\"swiper\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card color-violet\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"titre\">BEFORE<\/h3>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description wysiwyg-content\">\n\t\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW143873619 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW143873619 BCX0\">This is the<\/span><span class=\"NormalTextRun SCXW143873619 BCX0\"> first contac<\/span><span class=\"NormalTextRun SCXW143873619 BCX0\">t, <\/span><span class=\"NormalTextRun SCXW143873619 BCX0\">off site <\/span><span class=\"NormalTextRun SCXW143873619 BCX0\">or <\/span><span class=\"NormalTextRun SCXW143873619 BCX0\">on site<\/span><span class=\"NormalTextRun SCXW143873619 BCX0\">, <\/span><span class=\"NormalTextRun SCXW143873619 BCX0\">online<\/span><span class=\"NormalTextRun SCXW143873619 BCX0\"> via <\/span><span class=\"NormalTextRun SCXW143873619 BCX0\">the digital solution <\/span><span class=\"NormalTextRun SCXW143873619 BCX0\">Indigo <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW143873619 BCX0\">Neo, <\/span><span class=\"NormalTextRun SCXW143873619 BCX0\">via <\/span><span class=\"NormalTextRun SCXW143873619 BCX0\">our<\/span> <span class=\"NormalTextRun SCXW143873619 BCX0\">partners<\/span><span class=\"NormalTextRun SCXW143873619 BCX0\">,<\/span><span class=\"NormalTextRun SCXW143873619 BCX0\"> or directly <\/span><span class=\"NormalTextRun SCXW143873619 BCX0\">in the<\/span> <span class=\"NormalTextRun SCXW143873619 BCX0\">INDIGO<\/span><span class=\"NormalTextRun SCXW143873619 BCX0\"> store<\/span><span class=\"NormalTextRun SCXW143873619 BCX0\">.<\/span><\/span><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card color-violet\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"titre\">DURING<\/h3>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description wysiwyg-content\">\n\t\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW247693064 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW247693064 BCX0\">The customer is there to park. This is the heart of the customer experience <\/span><span class=\"NormalTextRun SCXW247693064 BCX0\">and the <\/span><span class=\"NormalTextRun SCXW247693064 BCX0\">INDIGO service<\/span><span class=\"NormalTextRun SCXW247693064 BCX0\">.<\/span><\/span><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card color-violet\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"titre\">AFTER<\/h3>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description wysiwyg-content\">\n\t\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW72342755 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\" xml:lang=\"FR-FR\"><span class=\"NormalTextRun SCXW72342755 BCX0\">The experiment continues<\/span><span class=\"NormalTextRun SCXW72342755 BCX0\">,<\/span><span class=\"NormalTextRun SCXW72342755 BCX0\"> based on customer feedback and needs (<\/span><span class=\"NormalTextRun SCXW72342755 BCX0\">via our <\/span><span class=\"NormalTextRun SCXW72342755 BCX0\">customer relations center)<\/span><span class=\"NormalTextRun SCXW72342755 BCX0\">.<\/span><\/span><span class=\"EOP SCXW72342755 BCX0\" data-ccp-props=\"{}\"> <\/span><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\r\n\n\n<section class=\"gut-block gut-fifty-fifty position-right bg-color-blanc\" >\n\t<div class=\"wrap grid-container\">\n\t\t\t\t\t<div class=\"img-part grid-el-tb-4 grid-el-md-5\">\n\t\t\t\t<figure class=\"img \">\n\t\t\t\t\t<img decoding=\"async\" width=\"1620\" height=\"1080\" src=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2024\/11\/IMG_5885_01-1620x1080.jpg\" class=\"attachment-banner size-banner\" alt=\"\" srcset=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2024\/11\/IMG_5885_01-1620x1080.jpg 1620w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2024\/11\/IMG_5885_01-300x200.jpg 300w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2024\/11\/IMG_5885_01-1024x683.jpg 1024w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2024\/11\/IMG_5885_01-768x512.jpg 768w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2024\/11\/IMG_5885_01-1536x1024.jpg 1536w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2024\/11\/IMG_5885_01-scaled.jpg 2048w\" sizes=\"(max-width: 1620px) 100vw, 1620px\" \/>\t\t\t\t<\/figure>\n\t\t\t<\/div>\n\t\t\n\t\t<div class=\"content-part grid-el-tb-7 grid-el-md-5\">\n\t\t\t\t\t\t\t<h2 class=\"block-title titre-h2\">An optimal, effortless experience<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"texte wysiwyg-content\">\n\t\t\t\t\t<p>For an optimal parking experience, INDIGO provides:<\/p>\n<ul>\n<li>Technologies enabling automatic barrier opening and ticketless access thanks to automatic license plate recognition and remote operation,<\/li>\n<li>Visible signage to guide motorists, electric motorists, motorcyclists and cyclists &#8211; each on their own route,<\/li>\n<li>A soothing visual and acoustic ambience (with energy-saving LED lighting)<\/li>\n<\/ul>\n<p>We also support our customers with our digital tools, in particular Indigo Neo, which enables them to prepare their trip and reserve a car park space in just a few clicks.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-container\">\n\t\t\t\t\t\t<a href=\"http:\/\/www.group-indigo.com\/en\/solution\/the-indigo-neo-solution\/\" target=\"_self\" class=\"btn-primary\">Read more<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\r\n\n\n<section class=\"gut-block gut-fifty-fifty position-left bg-color-blanc\" >\n\t<div class=\"wrap grid-container\">\n\t\t\t\t\t<div class=\"img-part grid-el-tb-4 grid-el-md-5\">\n\t\t\t\t<figure class=\"img \">\n\t\t\t\t\t<img decoding=\"async\" width=\"720\" height=\"1080\" src=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-073-720x1080.jpg\" class=\"attachment-banner size-banner\" alt=\"\" srcset=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-073-720x1080.jpg 720w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-073-200x300.jpg 200w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-073-683x1024.jpg 683w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-073-768x1152.jpg 768w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-073-1024x1536.jpg 1024w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Caen-073-scaled.jpg 1366w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t<\/figure>\n\t\t\t<\/div>\n\t\t\n\t\t<div class=\"content-part grid-el-tb-7 grid-el-md-5\">\n\t\t\t\t\t\t\t<h2 class=\"block-title titre-h2\">THE INDIGO COMMITMENT<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"texte wysiwyg-content\">\n\t\t\t\t\t<p>INDIGO is committed to an optimal customer experience. Our employees are trained around three fundamentals: quality, cleanliness and safety.<\/p>\n<p>They maintain the car parks and make sure they remain pleasant and reassuring. They make regular rounds to check on the condition of the park and its cleanliness, and are always available for customers.<\/p>\n<p>Our agents keep the equipment in perfect working order. Clear displays, fixtures in good working order, prevention of recurring breakdowns&#8230; They keep a watchful eye and quickly deal with breakdowns when necessary. They also listen to customers, offering them personalized, digital assistance when needed. Requests are handled from start to finish, in less than 48 hours, and we ensure optimum quality of service.<\/p>\n<p>Because INDIGO is a partner committed to helping cities make the ecological transition, we support new forms of mobility and encourage eco-actions. Our staff are trained to assist customers in using sustainable mobility products and services.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\r\n\n\n<section class=\"gut-block gut-cards bg-color-blanc\" >\n\t<div class=\"wrap\">\n\t\t\n\t\t<div class=\"slider-container\">\n\t\t\t<div class=\"swiper\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.group-indigo.com\/en\/solution\/controlled-service-quality\/\" target=\"_self\" class=\"card color-violet\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"titre\">Controlled service quality<\/h3>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description wysiwyg-content\">\n\t\t\t\t\t\t\t\t\t\t<p>Satisfaction surveys, mystery calls, mystery e-mails and mystery visits&#8230; INDIGO deploys a wide range of tools and methods to measure customer satisfaction and continually improve its services.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-container\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta btn-primary-alt\">Read more<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.group-indigo.com\/en\/solution\/local-communication\/\" target=\"_self\" class=\"card color-violet\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"titre\">Local communication<\/h3>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description wysiwyg-content\">\n\t\t\t\t\t\t\t\t\t\t<p>INDIGO has developed a multi-channel local communication program, combining posters, audio messages, mailings and in-store exchanges, to inform users and raise their awareness.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-container\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta btn-primary-alt\">Read more<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.group-indigo.com\/en\/solution\/technology-for-quality\/\" target=\"_self\" class=\"card color-violet\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"titre\">Technology for quality<\/h3>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description wysiwyg-content\">\n\t\t\t\t\t\t\t\t\t\t<p>INDIGO makes customer experience a priority. Software and remote operation platforms offer customers continuous support 24\/7. <\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-container\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta btn-primary-alt\">Read more<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\r\n\n\n<section class=\"gut-block gut-fifty-fifty position-right bg-color-blanc\" >\n\t<div class=\"wrap grid-container\">\n\t\t\t\t\t<div class=\"img-part grid-el-tb-4 grid-el-md-5\">\n\t\t\t\t<figure class=\"img \">\n\t\t\t\t\t<img decoding=\"async\" width=\"584\" height=\"776\" src=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Img-small.png\" class=\"attachment-banner size-banner\" alt=\"formation \u00e9cran campus\" srcset=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Img-small.png 584w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Img-small-226x300.png 226w\" sizes=\"(max-width: 584px) 100vw, 584px\" \/>\t\t\t\t<\/figure>\n\t\t\t<\/div>\n\t\t\n\t\t<div class=\"content-part grid-el-tb-7 grid-el-md-5\">\n\t\t\t\t\t\t\t<h2 class=\"block-title titre-h2\">INDIGO training and campus<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"texte wysiwyg-content\">\n\t\t\t\t\t<p>INDIGO attaches particular importance to the professional development of its employees and contributes to their evolution through its training policy. Created in 2004, Campus INDIGO is the first training institute dedicated to the parking industry. Its objective? Enhance employee value and loyalty, while developing their skills.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-container\">\n\t\t\t\t\t\t<a href=\"http:\/\/www.group-indigo.com\/en\/indigo-training-and-campus\/\" target=\"_self\" class=\"btn-primary\">Read more<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\r\n\n\n<section class=\"gut-block gut-rebond bg-color-blanc\" >\n\t<div class=\"container\">\n\t\t<div class=\"wrap grid-container\">\n\t\t\t<figure class=\"img\">\n\t\t\t\t<img decoding=\"async\" width=\"1619\" height=\"1080\" src=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Design-sans-titre-5-1619x1080.png\" class=\"attachment-banner size-banner\" alt=\"\" srcset=\"https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Design-sans-titre-5-1619x1080.png 1619w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Design-sans-titre-5-300x200.png 300w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Design-sans-titre-5-1024x683.png 1024w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Design-sans-titre-5-768x512.png 768w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Design-sans-titre-5-1536x1024.png 1536w, https:\/\/www.group-indigo.com\/wp-content\/uploads\/2025\/02\/Design-sans-titre-5-2048x1366.png 2048w\" sizes=\"(max-width: 1619px) 100vw, 1619px\" \/>\t\t\t<\/figure>\n\n\t\t\t\t\t\t\t<h2 class=\"block-title titre-h2 grid-el-tb-8 grid-el-md-6\">Our ESG contributions<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"texte wysiwyg-content grid-el-tb-7 grid-el-md-5 grid-el-lg-4\">\n\t\t\t\t\t<p>As a key player in urban transformation, INDIGO is committed to developing its activities with respect for the environment and people.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"btn-container grid-el-tb-6 grid-el-md-4\">\n\t\t\t\t\t<a href=\"http:\/\/www.group-indigo.com\/en\/our-esg-contributions\/\" target=\"_self\" class=\"btn-primary\">Read more<\/a>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1100039748","secteur","type-secteur","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>An optimized customer journey - INDIGO Group<\/title>\n<meta name=\"description\" content=\"Personalized service, quality of service, modular offers... 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