The hotel parking service is often the one that creates the first impression and the last. It is an inseparable link in the user journey which contributes to the quality of the customer experience, something Indigo is known for.
Our services are based on the culture of hospitality and technical knowledge. Available in the United States, Canada, France, Luxembourg, Belgium and Brazil, they offer a guarantee of quality and performance. Our approach to parking management for the hospitality industry is based on financial transparency and revenue management.
At your side to offer quality services to your customers
With its resources and expertise, Indigo offers complete services such as valet, porters and doormen or additional staff to support existing staff.
Many prestigious hotels trust us to manage their parking, including the Chicago Hyatt Regency, the Chicago Sheraton Hotel, the New York Grand Hyatt Hotel, the Toronto Four Seasons Hotel, and the Quebec Hilton Hotel.
The members of our teams working in hotel car parks receive specialised training covering hotel activities, customer relations and security. They then participate in the field in a tutoring programme before being allowed to work directly with the clientele. The quality of the service provided is examined in every detail and we regularly ask customers to respond to satisfaction surveys based on design, cleanliness and courtesy criteria.
When we manage certain services for your clients – bellboy, doorman, valet, concierge or transportation – our staff will serve the clients, just as your own team does. They are available and always ready to meet your requirements.
Indigo’s solutions make it possible, among other things, to ensure a caring presence 24/7.
Optimising the profitability of your investment
Our advisors help hotel operators optimise the use of space in their sometimes limited car parks, establish a fair pricing structure, and install the necessary equipment to enhance security and provide surveillance.
We can also implement shared parking programmes and offer off-site parking.
Indigo Valet Service is a value-added service for hotels and luxury residential buildings. It saves time and simplifies client or resident access to the building.
Remote operation and the Connecpark™ service
Based in our National Remote Operation and Assistance Centres, our team can offer help whenever needed, supporting the user’s journey through the car park thanks to an optimised remote operation system, available 24/7.
We had many goals. […] These have been achieved and exceeded, and we can rightly attribute this success to the LAZ Parking team.
Phil Stamm, General Manager, Hyatt Hotels
The training and skills of the site staff were impressive. Our customers are delighted with the experience with your team.
Marylouise Fitzgibbon, General Manager, W Atlanta Buckhead