Indigo Spain is one of the companies responsible for implementing, operating, managing, controlling and maintaining on-street parking in the north of Madrid. The services provided by our company also include the supply, transport, installation and upkeep of signage.
Since 2006, Indigo Spain has worked with the city council of Madrid (over three million inhabitants) on the management of controlled on-street parking. Today, this service is an integral part of the city council’s global mobility system, which includes not only the mobility of vehicles but also that of pedestrians and bicycles.
This system is based on a single digital platform which incorporates all of the IT applications of the different mobility services. Controlled parking is managed by a system that identifies users through their vehicle’s number plate.
The new system contains a number of improvements for the different parties that operate in this field. The city council consolidates its position as a reference in the area of road-based mobility, thanks to the modern and innovative nature of the solutions implemented:
- an automated control system that uses cameras to read vehicle number plates; –
- real-time access to information, both operational and financial, on the global platform and to information on the network of parking machines ;
- a dynamic pricing policy based on environmental priorities and mobility goals set by the city council. Which aim to favour, in particular, vehicles that emit low levels of pollutants, to fight against pollution by reducing the number of vehicles through the setting of prices based on the density of urban areas and to favour the rotation of vehicles.
- The city council monitors the standard of service provided by the operators through a system based on Key Performance Indicators and benefits from optimised operating costs.
The on-street parking solution implemented by Indigo Spain offers drivers in Madrid a wide range of payment methods (cash, prepaid card or bank card, smartphone app, e-purse). The system allows the user to extend their stay through the app and to settle a parking ticket directly at the parking machine or through the app if a ticket is issued for overstaying.
Indigo Spain also manages the surface car parking service of the city of Zaragoza (666,000 inhabitants), which represents a total of 7,000 spaces.
Remote operation and the Connecpark™ service
Based in our National Remote Operation and Assistance Centres, our team can offer help whenever needed, supporting the user’s journey through the car park thanks to an optimised remote operation system, available 24/7.
Helping local authorities develop transport policies
On-street parking is a key element of urban management and local policy. As recognised experts in France and internationally, we can act as an important partner for local authorities as they develop their urban mobility solutions and smart-cities.
Indigo has extensive expertise in multiple payment channels and in solutions for overseeing the entire on-street parking chain in order to guarantee transparency and operational optimisation.
Proven experience in inspections and penalties
With twenty years of experience in parking inspections and collections in the United Kingdom, Belgium and Spain, we can take over all or part of the management process, adapting our approach to each town’s policies and budget.